Frequently Asked Questions (FAQs)

Do you offer gift cards?

Gift cards are currently not offered, but may become a future enhancement.
What are the payment options?

Visa, MasterCard, American Express, Discover, JCB, Diners, Paypal and Sezzle are accepted payment methods.
What is your return/refund policy?

We hope you love what you ordered! We want you to be completely satisfied with your purchase and therefore we inspect items before shipping. For jewelry item(s), all sales are final. For all other items, we accept returns of item(s) in new and unused condition within 30 days of purchase. Item(s) must have all tags and liners intact. If requesting a refund, it will be made to the original form of payment. Final Sale items and Jewelry are non-returnable. If you return any of these items, we are not able to issue a refund, credit your account or re-ship the item back to you.
Can I wear this jewelry if i have metal allergies?

Our jewelry is lead and nickel free. They are made out of a blend of metals, but mostly aluminum and steel
When will my order ship?

Orders are processed and shipped within 2 - 3 business days of order placement. Arrival of your order is dependent upon the shipping method chosen at checkout. Our full shipping policy can be found here: https://www.j9finity.com/shipping-policy. *Please note that business days do not include holidays or weekends. Unforeseen weather events that affect shipping carrier service may cause delays.