Question 1

Can I buy gift cards from 9finity?

Accepted Answer

Hey there! We don't offer gift cards at the moment, but stay tuned! It's something we're considering for the future!

Question 2

What payment methods do you accept?

Accepted Answer

We accept Visa, MasterCard, American Express, Discover, JCB, Diners, PayPal, and Sezzle!

Question 3

What's your return and refund policy?

Accepted Answer

We hope you love what you ordered! If not, no worries! For non-jewelry items, you can return them in new and unused condition within 30 days of purchase. Just make sure all tags and liners are intact. Refunds will be made to the original form of payment. Please note, all jewelry sales are final. Final Sale items and Jewelry are non-returnable. If you return any of these items, we can't issue a refund, credit your account, or re-ship the item back to you.

Question 4

Is your jewelry safe for people with metal allergies?

Accepted Answer

Absolutely! Some of our jewelry is lead and nickel-free. They're made from a blend of metals, mostly aluminum and steel, so you can wear them comfortably!  Just check the description of the item for confirmation before you place your order.

Question 5

How soon will my order ship?

Accepted Answer

We process and ship orders within 2-3 business days after you place them! The arrival time depends on the shipping method you choose at checkout. For more details, check out our full shipping policy here: https://www.j9finity.com/shipping-policy. *Please note that business days don't include holidays or weekends. Unforeseen weather events may cause delays.

9FINITY

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