Frequently Asked Questions 

Q: Do you offer gift cards?

A: Gift cards are currently not offered, but may become a future enhancement.

Q: What are the payment options?

A: Visa, MasterCard, American Express, Discover, JCB, Diners, Paypal and Sezzle are accepted payment methods.

Q: What is your return/refund policy?

A: We hope you love what you ordered! All sales are final.  We want you to be completely satisfied with your purchase and therefore we inspect every item before shipping.

Q: Can I wear this jewelry if i have metal allergies?

A: Our jewelry is lead and nickel free.  They are made out of a blend of metals, but mostly aluminum and steel.

Q: When will my order ship?

A: Orders are processed and shipped within 2 - 3 business days of order placement.  Arrival of your order is dependent upon the shipping method chosen at checkout.  Our full shipping policy can be found here: https://www.j9finity.com/shipping-policy.

*Please note that business days do not include holidays or weekends.  Unforeseen weather events that affect shipping carrier service may cause delays.

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©2020 All Rights Reserved 9finity LLC

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