Shipping Policy
How long will it take for my package to be delivered once shipped?
Once your order is placed online, there will be an in house processing time, usually 2-3 business days, but during busy seasons it can take up to 3-4 business days before your order is shipped.
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Once your order is shipped, First class mail in the U.S. should take anywhere from 3-5 business days to be delivered and Priority mail should take 2-3 business days in the U.S.
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International packages to Canada can take anywhere from 1-3 weeks to arrive from the U.S. To any other international destination, shipping may take anywhere from 3 to 6 weeks to arrive by USPS International shipping as per USPS shipping times.
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You will receive a shipping confirmation email with a USPS tracking number for you to track your package.
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*Please note that whatever shipping method you select during checkout will not take effect until the package has left our hands and is shipped out to you.
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How do customs fees apply to International packages?
All taxes, duties and customs fees are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country's custom policies. Any packages returned due to customs fee not paid will be refunded minus the cost of shipping.
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How do I report a missing or lost package?
J9finity.com will not refund any customer whos order is not received because the shipping address provided during the checkout process was inaccurate or incomplete.
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If your tracking says your package was delivered, but you did not receive it or the package is missing, it is your responsibility to first contact your local USPS carrier to report the issue concerning your lost/stolen/undelivered parcel. Once you have contacted the Post Office concerning your lost/stolen/undelivered parcel, please email us at: info@j9finity.com along with your open case number from the shipping carrier and we will work with you to see if we will need to re-send your order or issue a refund on a case-by-case basis.
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International missing packages: For lost/stolen/undelivered packages, we will not send out a second package. We will offer, on a case-by-case basis, a refund minus shipping costs. We will not refund shipping costs for any international packages.
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Return to Sender packages: All packages returned back to J9finity.com will not be refunded for shipping costs, only for the price of the items as indicated on the purchase invoice.
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